Shipping policy

Neonextstore Shipping Policy

Thank you for shopping at Neonextstore! We are dedicated to bringing you the most unique smart gadgets and electronic accessories with the best shopping experience possible.

Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

1. Shipping Rates & Destination

  • Free Shipping: We are proud to offer 100% Free Shipping on all orders across India. There are no hidden fees or minimum purchase requirements.

  • Coverage: We deliver to all operational pin codes within India.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has successfully shipped.

3. Estimated Delivery Time

Because we source our trending innovations directly from global fulfillment hubs to keep costs low and quality high, transit times are slightly longer than domestic retail:

  • Standard Delivery Time: 8 to 14 business days across India.

  • Please note: Delivery times are estimates and can occasionally be affected by factors beyond our control, such as customs delays, local courier issues, or extreme weather conditions.

4. Order Tracking

  • Once your order is dispatched, we will send you a tracking number via email/SMS.

  • You can use this number to track your package's journey directly from our shipping carrier’s tracking page. Please allow 24–48 hours for tracking information to update.

5. Cash on Delivery (COD) Orders

  • For Cash on Delivery orders, our team may contact you via WhatsApp or phone call to verify your delivery address before dispatching the order.

  • Kindly ensure someone is available at the provided address to receive the package and make the payment to the courier partner.

6. Damaged or Lost Packages

  • If your order arrives damaged, please take an unboxing video and photos of the defective item and contact us immediately at our support email within 7 days of delivery. We will gladly process a replacement or refund for verified transit damages.

7. Contact Us

If you have any questions or concerns regarding the shipment of your order, please reach out to us:

  • Store Name: Neonextstore

  • Email Support: shipping.dropout@gmail.com